Get help with CrecheHQ
Talk to our Irish team for help getting started or with your day-to-day work.
Send a request using the form and we reply Mon to Fri, 9am to 6pm. For anything urgent on a live day, call us. Signed-in owners and staff can also open the help centre for step-by-step guides.
Mon to Fri, 9am to 6pm
Talk to our team
Have a question or need a hand getting started? We are here to help.
Common questions, answered
How do I cancel my CrecheHQ subscription?
Go to Settings, then Billing, and choose Cancel subscription. There is no notice period and no cancellation fee. You keep full access until the end of the billing period you have already paid for, and you can export your data before then. If you would rather we did it, email support@crechehq.ie.
How do I change the number of children on my plan?
In Settings, then Billing, use the child count control. Increases apply immediately. Decreases are scheduled for your next billing date, and you can cancel a scheduled decrease at any time before it takes effect.
How do I update my card or payment details?
In Settings, then Billing, choose Manage subscription. This opens the secure Stripe portal where you can update your card, download invoices and see past payments. CrecheHQ never stores card details.
I have forgotten my password. How do I sign in?
Use Forgot password on the sign-in page and we will email you a reset link. If you use Google sign-in, choose that option instead. Owners and admins can also reset a staff member’s access from Settings, then Staff.
The kiosk lost WiFi. Are check-ins lost?
No. A configured kiosk keeps recording check-ins and check-outs locally during a connection drop and syncs them when the connection returns. Keep the tablet on and it will catch up.
How do I make a GDPR or data request?
Email privacy@crechehq.ie. Data subject requests are handled under our Data Processing Agreement and privacy policy, and we confirm receipt within two working days.