Our Support Promise
Real support from people who
understand childcare
Onboarding help, data import, staff training, and ongoing support — all included with your subscription.
Your first 30 days
Here is exactly what happens after you sign up.
Welcome call and account setup
Day 1–2We set up your CrecheHQ account, configure your rooms, staff, and scheme settings together.
Data import
Week 1We import your children, families, and enrolment data. You review and approve before anything goes live.
Staff training
Week 2Your team gets hands-on training for attendance, invoicing, and scheme workflows. We go at your pace.
Go-live support
Week 3We are on hand for your first live day and first full week to resolve any questions quickly.
Check-in
Month 1We check in after your first month to make sure everything is running smoothly and address any gaps.
Ongoing support
After onboarding, we are still here. Support is included with every subscription.
Email support
Reach us at support@crechehq.ie. We respond during business hours.
Phone support
Call us when you need help. Included with every subscription.
Knowledge base
Step-by-step guides and how-to articles available anytime.
Irish team
Our support team understands ECCE, NCS, Tusla, and Pobal because we work with them every day.
What we will and won't do
Help you set up and import your data
Charge extra for onboarding or migration
Train your staff at your pace
Leave you with just a video tutorial
Let you export your data at any time
Lock your data behind upgrade tiers
Fix issues when things go wrong
Hide behind chatbots or ticket queues
Support questions
Is there an extra cost for support?
No. Email support, phone support, onboarding, and data import are all included with your CrecheHQ subscription.
What are your support hours?
We provide support during business hours. Contact us at support@crechehq.ie or by phone.
Do you provide staff training?
Yes. We train your team on attendance, invoicing, scheme workflows, and anything else they need. Training is included and we go at your pace.
Can you help with data import from our current system?
Yes. We handle data import as part of onboarding. We work with CSV exports, spreadsheets, or whatever your current system provides.
What if we need help after onboarding?
Ongoing support is included. Whether it is a question about ECCE returns or a feature you have not used yet, we are here to help.
Have questions?
Talk to us about getting started with CrecheHQ. We are happy to walk you through how onboarding works.
Create account